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FREQUENTLY ASKED QUESTIONS
HOW MUCH WILL IT COST TO GROOM MY DOG ?
A lot will contribute to the cost of the groom, including: your dog’s breed (or mix of breeds), their temperament, the condition of their coat, the time since their last groom, and what you want to have done. Please look at our price list to have an idea but we suggest to contact us. We have also often a running promotion or a discounted grooming package and this could result even in an unexpected saving. Unfortunately, until we see your dog we can’t give you an exact price, as every dog is unique - even more so for mixed breeds! For more information on what types of groom start at what price, visit our ‘Services list ’ page on our website.
HOW LONG WILL IT TAKE TO GROOM MY DOG ?
In general, smaller- to medium-sized breeds take 2-3 hours to be groomed in full, and larger and/or heavier-coated breeds take between 3 to 4 hours. The condition of their coat, the time since the last groom, and the kind of groom you are looking for will also contribute to the time it takes. We try to strike a balance between making the groom as unhurried and comfortable as we can for your dog while aiming to get them back to you in a timely fashion. Because we’re working with animals, unexpected delays can occur, but you will always be notified in advance if this is the case. After all, we are aware that the last thing you want is to spend unnecessary time apart from your dog!
CAN I STAY WITH MY DOG DURING GROOMING
No, if only because it makes your dog more anxious. Your dog will be much calmer when they cannot see or smell you, and will get very fidgety and distracted if you are in the room. We don’t blame them! For their own safety and peace of mind, our groomers need their full attention when grooming them. However, there are always exceptions, and we can accommodate your request so long as you confirm with your groomer in advance.
WHAT HAPPENS IF MYÂ DOG HAS FLEAS ?
We will contact you immediately. If we cannot reach you, we will proceed with what works best for your dog and their individual condition, since we can’t risk having them contaminate other dogs in the vicinity. We strongly recommend consulting your vet on how to proceed with the treatment and removal of fleas or ticks. Additional fees will apply if either are found.
DO I NEED TO BOOK AN APPOINTMENT ?
An appointment must be made in order to have your dog groomed with us. Depending on the season and the day, you can expect a wait of anywhere between a few days to 2 weeks. Saturdays and Sundays always fill up the fastest, so if those are your only available days, the sooner you call the better! You can call us at any time to set an appointment, or set one up in person the next time you’re in the store. However, we do occasionally have last minute cancellations, so don’t be shy to ask for last-minute availabilities.
WHAT'S INVOLVED IN GROOMING MY DOG ?
Our standard groom will start with bathing, blow-drying, and brushing to remove tangles and excess hair. Always included in the basic package is nail trimming and ear cleaning. You can also book to have your dog’s face, paws, and sanitary area tidied and trimmed. Furthermore, ‘The Works’ will also entail a haircut at a discussed length. Then, some fluffing, cooing.